COVID-19 PROCEDURES
Current COVID procedures
With more than 40 years of successful leadership experience in the furniture and logistics industry the team at QML continues to work very diligently every day with multiple top performing teams across the USA. Together we provide the Best In-Class in-home White Glove delivery service enhancing value and customer loyalty for our many national clients with every delivery. Experience can only strengthen you for change and change is what we have done especially since COVID 19 first appeared.
The QML Response to COVID
First, we make sure nobody is afraid to stay home if they feel ill. We guarantee they don’t lose any pay even if they don’t have any sick time remaining, they will get paid. We require that all delivery staff check their temperature each morning before leaving home. Delivery employees are not to report to work if they are experiencing any symptoms that may be related to COVID-19 as stated by the Centers of Disease Control’s (CDC) guidelines.
Current COVID procedures for deliveries
- We require all delivery members to wear face masks or face coverings on each delivery.
- We require all delivery members to wear rubber gloves on each delivery.
- We have limited the number of installers in the home at any one time or in any one particular area.
- We have increased our daily cleaning practices to include the following areas:
- Inside vehicle – All touch points including door handles and steering wheel.
- Outside vehicle – Back door latch and all handles
- Equipment – All touch points
- We have modified our delivery services in order to maintain social distancing:
- We request the use of unoccupied room(s) for social distancing while in the home and on all job sites occupied with personnel..
- We do as much pre-assembly at the warehouse, or outside of the home or building as possible.
- Our drivers have cell phones and will do all necessary communication with the customer from their truck to limit social contact.
How often are these guidelines checked?
The procedures above are verified by local management staff daily, and weekly, and monthly by a QML staff member.
Do our teams clean and vacuum after installations where a White Glove Service has been requested?
Yes, absolutely, we always do a complete and thorough cleaning. However, the vacuum is only used when needed.
Each Vehicle is equipped with a cleaning kit –
Each Cleaning Kit Includes the following items:
- Additional gloves, face masks, and shoe protection
- Soft non-abrasive rags to wipe down any dust
- Paper towels to absorb any liquid spills
- Windex or other generic glass cleaner
- Broom and dustpan
- Vacuum
Contact Us
Quality Management Logistics
A National Network of Service Providers Serving the Furniture Industry. The Last Mile Management Group, for the mile that matters most...
We love our customers, so feel free to call 202-751-6529
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